All Is Right With The World
Who doesn’t want to start their Saturday reading a good ‘ol post about someone else’s toilet seat! Here we go…
Last month we shared the story of our new Kohler toilet. It’s bold. It’s powerful. Just like the box says.
Once we got it all installed, we danced, we cheered, we high five-d, we even shot a video. Check out all the memories here. We eve bragged to Durham Magazine about how easy it was, how free it was and how great we felt because we two little people were in fact going to save the planet with this toilet.
All the while, we had a deep dark seat secret.
Things often don’t go as planned around here and the final crowning step to our toilet install was incomplete because one small piece of plastic was left out of our assembly kit.
Enter two long conversations with Kohler customer service here.
Amy: Yes ma’am, we’re missing just this little rectangular black adjuster thingie (a technical term) that fits into the base of the hinge that allows the screw to attach to it.
Kohler: Oh, you need a wingnut?
Amy: Um, no the wingnut goes underneath the bowl of the toilet to attach to the piece I am talking about.
Here’s what came in the mail.
The adjuster on the left is what we had, the right is what we got. Don’t get us wrong, we know it’s really tough to describe one of these no-item-number guys to a customer service gal over the phone. She tried her best. It’s just frustrating to be on a we-freggin’-installed-a-toilet-ourselves high only to be brought back down by missing parts. We were after all still looking at something like this:
Yet another phone call got us a whole new replacement seat with two working bolts and hinges. Neither of which looked anything like the two pictured earlier. You’d think they’d make these things a bit more standardized. Plus our new seat is a heavier molded wood style rather than the thin cheap plastic lid that makes that weak little twack when you move it. Upgrade.
No more wonky toilet seat = two happy Whiteds. It just took a couple of weeks to get there.
And yes, the color of the new white seat matches the color of our white toilet perfectly. I was worried it might not, because I am crazy.
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